The satisfaction of our customers is our highest priority. If you are unsatisfied with your purchase for any reason, contact us immediately and we will do our best to fix the problem.
For all our products, we offer a 30-day money back guarantee. To be eligible for a full refund, the item must be in new and unused condition, and must be return postmarked within 30 days of initial delivery. For bike travel cases, new and unused condition means the case can be test-packed at home, but not traveled with. Also for bike cases, we require that the return be shipped in the original box, or return shipping fees may apply.
After the return is received and inspected, refunds will be issued to the original method of payment within 7-10 days. You will receive an automated email notifying you of the refund. Please note that it can take a few days for the refund to be reflected on your credit card or banking statement.