The satisfaction of our customers is our highest priority. If you are unsatisfied with your purchase for any reason, contact us immediately and we will do our best to fix the problem. 

We offer a 30-day return policy. To be eligible for a full refund, the item must be in new and unused condition. For bike travel cases, “new and unused condition" means the case can be test-packed at home, but not traveled with.

For orders within the United States, simply inform us of your intent to return the item within 30 days of initial delivery, and we will issue a return label to return the product. Customer is responsible for return shipping fees. Return packages must be shipped within 10 days from receipt of the return label. Items returned outside of this timeframe may not be eligible for a full refund. Bike travel cases must be returned in the original box, or additional shipping charges may apply. 

For returns from outside the United States, the customer is solely responsible for shipping, insurance, and any applicable duties or taxes. Please select a guaranteed delivery service that provides parcel tracking information, insurance, and proof of delivery. Parcels must be return-postmarked within 30 days of initial delivery. Orucase is not responsible for items lost or damaged during transit, and cannot replace parcels lost during return shipment if proof of tracking is not available. 

Clearance and/or final sale items are not eligible for return. Wholesale/industry pro orders are not eligible for return. 

Refunds

After the return is received, the returned product will be inspected and a refund will be issued to the original method of payment within 7-10 days. Shipping fees are not eligible for refunds. You will receive an automated email notifying you of the refund. Please note that it can take a few days for the refund to be reflected on your credit card or banking statement. 

If your returned item is received outside the policy window or returned not as new and or in an unused condition, your order may be subject to as much as a 100% restocking fee. A minimum charge of $200 will be assessed for returns of Airport Ninja or B2 Bicycles cases used in any manner beyond test packing for bicycle compatibility.

Exchanges

For exchanges the customer will be responsible for shipping the item back to us. We will cover shipping on sending the new item out to you.

In the unlikely event you receive a damaged or defective product, we will offer an exchange at zero cost to you, subject to the terms and conditions of the Orucase Limited Lifetime Guarantee. Please contact us at info@orucase.com for further assistance.

Late or missing refunds

If you have received a refund notification, please note that it may take a few days for the credit to be visible on your credit or banking statement. If it has been more than 10 days since your return has been delivered, and you have not yet received a notification of a refund, contact us at info@orucase.com.

Cancellations

Please note that order cancellations can only be done BEFORE the item has been shipped. If you would like to cancel your order, contact us immediately at info@orucase.com

Pro Deals / Clearance Sales

All sales are final on "pro" / "industry" deals and clearance sales.