Measure the diagonal dimension of all your bikes and purchase the
corresponding case size of the longest diagonal dimension. The B2-MTB
case is our recommendation for a one-size-fits-all travel case and is
able to accommodate the widest range of bikes, regardless of size or
style.

Yes, and you can use the extra space for packing other essential items
for your trip, such as a helmet or shoes or other accessories.
Additionally, you can reduce some of the excess space by tightening the
retention straps on the outside of the case.

It depends. Our best recommendation would be to test out the most
challenging part of the packing process, which would be the removal of
your fork and orienting your bars perpendicular to your frame. This is
the trickiest step and is a good determinant of whether or not our cases
would work for you. If you're able to complete these steps without too
much difficulty, then either the B2 or Airport Ninja should work to
accommodate your bike.

Depending on the destination country, your order will likely be transferred to a local courier which may or may not transfer the same tracking number. Sometimes the new tracking number is written in the original tracking info details.

We ship anywhere in the world from our warehouse in Reno, Nevada USA.
When you go through the check out process, you will be presented with a
variety of different international shipping services we offer at various
price points and estimated shipping times.

Our customers are responsible for international import duties and fees, unless otherwise stated.

Verify that the discount code is still active, and that the products in
your cart apply. For example, some items, such as bike travel cases and
Frame Protection Kits, are in a separate product category and discount
codes for accessories won’t apply. 

Sometimes packages are lost or delayed throughout the shipping process.
Not to worry, we can send a replacement and sometimes can file a claim
for the missing package. Please contact us at info@orucase.com.

You will need to go directly through Amazon to return or exchange an item.

You will need to go through the retailer to return or exchange an item.

Contact us at info@orucase.com with a description of the damage and pictures, and proof of purchase.

Contact us at info@orucase.com with a description of the damage and pictures, and contact info of the original purchaser.

Unfortunately, our lifetime warranty only extends to the original
purchaser. We may be able to repair used items for a fee, but we
recommend reaching out to your local gear store.

Our lifetime guarantee covers product defects and failures that come
from normal use, such as tears sustained while flying with a travel case
or stitching issues that may impact the functionality of a bag. Damage
coming from improper use (such as dragging a travel case on it’s side)
does not count as standard wear, and will be subject to repair or
replacement fees.

Yes we are here to help as a part of our Customer Services. According to
the US Department of Transportation, airlines are responsible for
repairing or reimbursing a passenger for damaged baggage and/or its
contents when the damage occurs while the bag is under the airline’s
control during transportation. The statute of limitations is typically
2-3 weeks from the travel date that caused the damage so time is of the
essence. First contact us at info@orucase.com with a description of the
damage and pictures. We will generate a quote to repair your case.
Second, in a similar way, reach out to you local bike shop for bike
specific repairs if applicable. Lastly, you will send these quotes to
the airline when you file a claim for baggage damage. If your travel
case has been damaged, we will work with your travel schedule to repair
or replace your case and ensure you are ready for another adventure
ahead!