Home / Frequently Asked Questions

Will the Airport Ninja fit my bike?

The Airport Ninja fits almost all sizes of road, cyclocross, track, or XC/Trail mountain bike. There are some larger bikes such as downhill mountain bikes, fat bikes, and extra-extra-large road bikes that will not fit. If you are concerned you may be in one of these categories, please email us for more information.

Is the Airport Ninja a custom bike case? 

The Airport Ninja is not a custom bike case. We used to make the cases one at a time and to-order, but as we've grown we've transitioned our manufacturing to maintain inventory so we can better serve our customers' needs. 

Do you ship internationally? How long does it take?

Yes. We ship all over the world from our headquarters in San Diego, California. Standard-rate international shipments typically take 7-14 days to arrive. However, it is best not to rely on these estimates because customs processing and transfer to the local courier can be unpredictable. Expedited service is available for those who require a faster delivery. 

Is The Airport Ninja safe for use with carbon bikes?

Yes! In all stages of the development of the Airport Ninja, we tested the product with our own carbon bikes. It has thicker foam padding than any other soft case on the market, and it is the only one with hard plastic protective side panels. As with any bike, please pay careful attention to our packing instructions to ensure your bike a safe voyage. 

Do I need to be a mechanic to pack my bike in the Airport Ninja?

While a basic level of mechanical skills is required, by no means do you need to be a bike shop mechanic to use our case. First time use can be intimidating but you will get the hang of it in no time! We’ve found that if you’re uncomfortable disassembling your bike it sometimes helps to take photos of the process as you progress so that you have something to reference if you're in doubt when it comes time for your first reassembly. 

What is your return policy?

The satisfaction of our customers is our highest priority. If you are unsatisfied with your purchase for any reason, contact us immediately and we will do our best to fix the problem.

For all our products, we offer a 30-day money back guarantee. To be eligible for a full refund, the item must be in new and unused condition, and must be return postmarked within 30 days of initial delivery. For bike travel cases, new and unused condition means the case can be test-packed at home, but not traveled with. Also for bike cases, we require that the return be shipped in the original box, or return shipping fees may apply.

After the return is received and inspected, refunds will be issued to the original method of payment within 7-10 days. You will receive an automated email notifying you of the refund. Please note that it can take a few days for the refund to be reflected on your credit card or banking statement.

What do I do if I cannot get my bike to fit in the case?

Please practice packing your bike as soon as possible after you receive the case. In case you have difficulty packing your bike, this will minimize the chances your travel plans will be affected. Contact us at info@orucase.com and we will do our best to help troubleshoot your problems. In the event that the case is too small for your bike, we can exchange for a larger size, or refund your order, after we receive back the unused case.