Frequently Asked Questions
TRAVEL BIKE CASE SIZING
When determining the right bike travel case for your needs there are a couple of things to consider, namely the size and style of your bike/s.
When considering the size of your bike, the most important measurement would be the diagonal dimension of your frame. This dimension can be found by getting the distance from your rear dropouts, or where your rear axle is, to the top of your head tube, just below where your stem sits. If your diagonal dimension is less than 42 inches, the Airport Ninja Medium or the B2-R cases should work out. For bikes with a longer diagonal approaching 44 inches, the Airport Ninja Large would be the best fit. If your frame happens to have a longer diagonal dimension than 44 inches, then the B2-MTB case would be the only option in our lineup large enough to accommodate your frame.
The right bike case for you may depend on the style of bike you plan to travel with. Gravel and mountain bikes tend to require a larger travel case, to accommodate the varying width tire and wheel setups. The Airport Ninja Large and B2-MTB cases are the best fit for those bikes, with the B2-MTB case being able to fit a larger range of bikes.
Measure the diagonal dimension of all your bikes and purchase the corresponding case size of the longest diagonal dimension. The B2-MTB case is our recommendation for a one-size-fits-all travel case and is able to accommodate the widest range of bikes, regardless of size or style.
Yes, and you can use the extra space for packing other essential items for your trip, such as a helmet or shoes or other accessories. Additionally, you can reduce some of the excess space by tightening the retention straps on the outside of the case.
It depends. Our best recommendation would be to test out the most challenging part of the packing process, which would be the removal of your fork and orienting your bars perpendicular to your frame. This is the trickiest step and is a good determinant of whether or not our cases would work for you. If you're able to complete these steps without too much difficulty, then either the B2 or Airport Ninja should work to accommodate your bike.
ordering
Tracking numbers are automatically generated and sent in a separate email to the customer once your order has been fulfilled. Check your spam box if you cannot find it before reaching out.
Depending on the destination country, your order will likely be transferred to a local courier which may or may not transfer the same tracking number. Sometimes the new tracking number is written in the original tracking info details.
We ship anywhere in the world from our warehouse in Reno, Nevada USA. When you go through the check out process, you will be presented with a variety of different international shipping services we offer at various price points and estimated shipping times.
Our customers are responsible for international import duties and fees, unless otherwise stated.
Verify that the discount code is still active, and that the products in your cart apply. For example, some items, such as bike travel cases and Frame Protection Kits, are in a separate product category and discount codes for accessories won’t apply.
Sometimes packages are lost or delayed throughout the shipping process. Not to worry, we can send a replacement and sometimes can file a claim for the missing package. Please contact us at info@orucase.com.
warranty
Contact us at info@orucase.com with a description of the damage and pictures, and proof of purchase.
Contact us at info@orucase.com with a description of the damage and pictures, and proof of purchase.
Contact us at info@orucase.com with a description of the damage and pictures, and contact info of the original purchaser.
Unfortunately, our lifetime warranty only extends to the original purchaser. We may be able to repair used items for a fee, but we recommend reaching out to your local gear store.
Our lifetime guarantee covers product defects and failures that come from normal use, such as tears sustained while flying with a travel case or stitching issues that may impact the functionality of a bag. Damage coming from improper use (such as dragging a travel case on it’s side) does not count as standard wear, and will be subject to repair or replacement fees.
traveling with an orucase bike travel case
As a part of our Customer Services, we have put together an extensive guide on airlines. Check it out there: https://www.orucase.com/blogs/airline-guides.
Yes we are here to help as a part of our Customer Services. According to the US Department of Transportation, airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control during transportation. The statute of limitations is typically 2-3 weeks from the travel date that caused the damage so time is of the essence. First contact us at info@orucase.com with a description of the damage and pictures. We will generate a quote to repair your case. Second, in a similar way, reach out to you local bike shop for bike specific repairs if applicable. Lastly, you will send these quotes to the airline when you file a claim for baggage damage. If your travel case has been damaged, we will work with your travel schedule to repair or replace your case and ensure you are ready for another adventure ahead!